To resolve this issue please follow these steps:
Step 1: Confirm that your Starling is on. Press the button once and you should observe a sequence of light flashes. If there are no light flashes then press and hold the power button until your Starling turns on. If after 10 seconds your Starling does not turn on, please charge your Starling.
Step 2: Confirm that you phone’s Bluetooth is turned on. If the Bluetooth is turned on try turning it off then on.
Step 3: Completely close and reopen your Starling app.
Step 4: Restart your phone.
Step 5: Restart your Starling by holding the button until you see a red light brighten then dim. Release the button and hold it again until you see a rainbow light sequence.