To resolve this issue:
Step 1: Verify that the outlet itself has power.
Step 2: Verify that the cable is full seated in the adapter and in the charging dock.
Step 3: Verify that the Starling is properly seated with the copper pins match the dock pins (Please note that the Starling must be removed from it’s clip to charge properly).
Step 4: Verify that there is a red light on the Starling while it is charging.